Bilgily Privacy Policy

Effective Date: June 24, 2025
Last Updated: June 24, 2025

Introduction

Bilgily is committed to protecting the privacy and safety of our users, especially children. This Privacy Policy explains how we collect, use, and protect information when you use the Bilgily mobile application ("App," "Service," "we," "us," or "our").

Bilgily is designed for children ages 6-16 with parental supervision and control.

We comply with the Children's Online Privacy Protection Act (COPPA), the Family Educational Rights and Privacy Act (FERPA), and other applicable privacy laws to ensure your child's safety and privacy.

Information We Collect

Account Information

  • Parent Account: Email address, name, password, and payment information for subscription management
  • Child Profile: First name, age, grade level, and learning preferences (provided by parent)
  • No Personal Information from Children: We do not collect email addresses, phone numbers, or other personal contact information directly from children

Educational Data

  • Learning Progress: Quiz scores, completed lessons, learning streaks, and achievement badges
  • Time Tracking: Minutes spent in educational activities for progress monitoring and parental oversight
  • Homework Photos: Photos of homework questions (securely processed for AI analysis and quiz generation)
  • AI Interactions: Questions asked to our AI tutor and educational responses provided
  • Learning Analytics: Progress tracking, engagement patterns, and performance insights for parents
  • Quiz Sessions: Session duration, completion status, and performance metrics
  • Support Messages: Messages exchanged with customer support for assistance

Technical Information

  • Device Information: Device type, operating system, app version, and device identifiers
  • App Usage Data: Features used, app session information, navigation patterns, and crash reports
  • Network Information: IP address (for security and service delivery)
  • Performance Data: App performance metrics and error logs for improvement

What We DON'T Collect

  • ❌ Children's email addresses or phone numbers
  • ❌ Children's photos or videos (except homework photos processed locally)
  • ❌ Social media information
  • ❌ Precise location data
  • ❌ Browsing history outside our app
  • ❌ Biometric data

How We Use Information

Educational Purposes

  • Personalized Learning: Adapt content to your child's learning level and progress
  • AI Tutoring: Provide homework help and educational assistance
  • Progress Tracking: Help parents monitor their child's learning journey and time spent learning
  • Content Recommendations: Suggest appropriate educational activities based on engagement patterns
  • Motivation Systems: Create learning streaks and achievement badges to encourage consistent learning
  • Learning Analytics: Generate insights about learning patterns and effectiveness for parents

Service Operations

  • Account Management: Maintain parent and child accounts
  • Customer Support: Respond to questions and technical issues
  • App Improvement: Analyze usage patterns to enhance educational effectiveness
  • Safety and Security: Protect against misuse and ensure child safety
  • Performance Optimization: Monitor app performance and fix technical issues

Communication with Parents

  • Progress Reports: Send learning progress updates and time tracking summaries to parents
  • Account Notifications: Important account and subscription information
  • Educational Tips: Optional learning guidance and parental resources
  • Support Communications: Respond to support requests and provide assistance

Information Sharing and Disclosure

We DO NOT Share Children's Information

  • ❌ No Advertising: We never share children's data for advertising purposes
  • ❌ No Marketing: We do not sell or rent children's information to third parties
  • ❌ No Social Features: Children cannot share information with other users
  • ❌ No Data Brokers: We never sell data to data brokers or marketing companies

Limited Sharing for Service Operations

We may share information only in these specific, limited circumstances:

Legal Requirements

  • Legal Compliance: When required by law, court order, or government request
  • Safety Protection: To protect the safety of children or prevent illegal activities
  • Terms Enforcement: To enforce our Terms of Service

Business Transfers

  • Merger or Acquisition: If Bilgily is acquired, user data may be transferred with appropriate privacy protections

Parental Rights and Controls

Comprehensive Parental Control

Parents have complete control over their child's Bilgily experience:

Account Management

  • Create and Delete: Create child profiles and delete accounts at any time
  • Modify Information: Update or correct your child's information
  • Export Data: Download your child's learning data

Privacy Controls

  • Data Deletion: Request deletion of your child's data at any time
  • Subscription Management: Manage billing and subscription settings

Photo and Camera Usage

Homework Photo Processing

  • Educational Purpose: Photos used solely for homework help, tutoring, and quiz generation
  • Secure Processing: Photos securely uploaded to our servers for AI analysis
  • Limited Retention: Photos stored only as long as needed for educational services
  • No Sharing: Photos are never shared with third parties or other users

Photo Privacy Guarantees

  • ✅ Photos used only for educational purposes
  • ✅ Secure, encrypted storage and transmission
  • ✅ No photos used for advertising or marketing
  • ✅ Parents can request photo deletion at any time
  • ✅ Photos deleted when account is closed

Children's Privacy (COPPA Compliance)

Age Requirements

  • Primary Users: Children ages 6-16
  • Parental Consent: Required for all children under 13
  • Account Creation: Only parents can create accounts for children

COPPA Compliance Measures

  • Verifiable Parental Consent: Required before collecting any information from children under 13
  • Limited Data Collection: We collect only information necessary for educational purposes
  • No Behavioral Advertising: We do not serve targeted ads to children
  • Parental Access: Parents can review, modify, or delete their child's information
  • Safe Environment: No direct communication between children
  • Data Minimization: We collect the minimum data necessary for educational services

Data Minimization Principles

We collect only the minimum information necessary to provide educational services:

  • Essential Only: Learning progress, educational interactions, and safety information
  • No Unnecessary Data: We do not collect information not directly related to education
  • Regular Review: We regularly review and minimize data collection practices

GDPR Compliance (European Users)

Your Rights Under GDPR

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Data Subject Rights

  • Right of Access: Request copies of your personal data
  • Right of Rectification: Request correction of inaccurate data
  • Right of Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data

Additional Rights

  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing of your data
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Complain: Lodge complaints with supervisory authorities

Legal Basis for Processing

  • Legitimate Interest: Providing educational services and app functionality
  • Consent: Parental consent for children's data processing
  • Contract Performance: Fulfilling our service agreement with parents
  • Legal Obligation: Compliance with applicable laws and regulations

Data Transfers

  • Primary Processing: Data processed in the United States
  • Adequate Protections: International transfers include appropriate safeguards
  • Standard Contractual Clauses: We use EU-approved transfer mechanisms
  • Local Laws: We comply with applicable local privacy laws

Data Retention and Deletion

Retention Periods

  • Account Data: Retained while account is active and for 30 days after deletion
  • Learning Progress: Retained to provide continuous educational experience
  • Time Tracking Data: Retained for educational analytics and parental oversight
  • Homework Photos: Processed immediately and deleted within minutes
  • Support Messages: Retained for 2 years for customer service purposes
  • Technical Data: Retained for up to 12 months for app improvement
  • Payment Information: Retained as required by financial regulations

Automatic Deletion

  • Inactive Accounts: Accounts inactive for 2+ years are automatically deleted
  • Temporary Data: Session data and temporary files deleted automatically
  • Photo Data: Homework photos deleted within minutes of processing
  • Cache Data: Temporary cache cleared regularly for performance

Data Deletion Rights

Parents can request deletion of:

  • Complete Account: All data associated with child's account
  • Specific Information: Particular data points or activities
  • Learning History: Educational progress and interaction data
  • Time Tracking: All time spent and usage analytics

Deletion Timeline: Most data deleted within 30 days of request

Data Security

Security Measures

  • Encryption: All data is encrypted in transit and at rest using industry-standard AES-256
  • Secure Servers: Data stored on secure, COPPA-compliant cloud infrastructure
  • Access Controls: Strict employee access controls and regular security audits
  • Regular Updates: Continuous security monitoring and updates
  • Penetration Testing: Regular security assessments by third-party experts
  • Data Backup: Secure, encrypted backups with restricted access

Incident Response

  • Monitoring: 24/7 security monitoring and threat detection
  • Response Team: Dedicated incident response team
  • Notification: Parents notified within 72 hours of any data breach
  • Remediation: Immediate action to secure and protect data

Contact Us

Privacy Questions and Requests

For any privacy-related questions, concerns, or requests:

  • Email: [email protected]
  • Subject Line: Privacy Request
  • Response Time: We respond to privacy requests within 48 hours

Data Protection Officer

Summary for Parents

Bilgily is designed to be safe, educational, and privacy-focused:

  • ✅ Safe for Children: Full COPPA & GDPR compliance with parental controls
  • ✅ Educational Focus: Data used only for learning, homework help, and progress tracking
  • ✅ Time Tracking: Learning time monitored for educational insights and parental oversight
  • ✅ No Advertising: We never show ads or share data for marketing purposes
  • ✅ Photo Privacy: Homework photos processed securely and deleted immediately
  • ✅ Complete Parental Control: Full oversight, data access, and deletion rights
  • ✅ Transparent Practices: Clear communication about all data collection and usage
  • ✅ Bank-Level Security: AES-256 encryption and continuous security monitoring
  • ✅ Global Compliance: Adherence to COPPA, GDPR, FERPA, and international privacy laws
  • ✅ Data Minimization: We collect only essential data needed for educational services

What Data We Collect & Why:

Learning Progress: To track educational growth

Time Spent: For learning analytics & motivation

Quiz Results: To personalize learning content

Homework Photos: For AI tutoring assistance

AI Interactions: To improve educational responses

Technical Data: To maintain app performance

🛡️ Your child's privacy and safety are our top priorities 🛡️

This Privacy Policy is effective as of June 24, 2025. We encourage parents to review this policy regularly and contact us with any questions or concerns.